Dear site user.. Welcome to the website of the Natural Touch store
Please read the terms and conditions of use of the site
Your continued use of the Website and Services constitutes your acceptance of the Terms and Conditions

Return and exchange policy (for the online store):

Return & Replacement within (7) seven days from the date of receipt of the order.
Purchases to be returned must be in their original packaging and tags, and the products must not have been used.
Offer products: Replacement only within (3) three days from the date of receiving the order.
Any product purchased during sales, holidays or Ramadan seasons cannot be returned or exchanged.
It is not possible to return or replace any product purchased through installment services (Tabby, Tamara), and it is required that the entire order be returned, provided that it conforms to the conditions.
There is no refund for (Payment Upon Receipt) requests except in special cases that are determined by Natural Touch
Orders paid by direct electronic payment shall be returned within a period not exceeding 48 hours from the date of receipt of the order, provided that the shipment and products are in their original condition, unopened and unused.
The customer bears all costs incurred in returning or replacing the products, including shipping fees from the customer’s headquarters to the company (28 riyals) in addition to the value of the product in the event that returning the product causes damage or invalidity for use again.
The customer shall bear the costs of the cashback request, including bank transfer fees, if any (6 riyals) in the event that he wishes to make the cashback, as these amounts are deducted from the value of the request.
Conditional upon return or exchange is the return of any gift received with the purchases.

For assistance with returns and exchanges, please contact us via customer service by clicking here

Return and exchange policy (for Stores):

Return within (3) three days from the date of purchase.
Replacement within (7) seven days from the date of purchase.
Prerequisites:
Attach the original invoice.
The purchases to be returned must be in their original packaging and identification cards, and the products must not have been used.
Products purchased during the sale period: Exchange only within (3) three days from the date of purchase.
Conditional upon return or exchange is the return of any gift received with the purchases.
It is not possible to return any product that is purchased through installment services (Tabby, Tamara), and it is required that the entire order be returned, provided that it conforms to the conditions.
Any product purchased through installment services (Tabby, Tamara) can be exchanged, provided that the value of the returned product is less than or equal to the value of the new product to be taken, with the customer paying the difference in full during the process, while matching the other conditions above.
The site reserves the right to change parts of the return and exchange policy for the online store or exhibitions, modify them, add some of them, or remove them at any time, and the changes become effective when they are published on the site without notice, so we hope that you review the policy periodically to keep up with All updates.

Privacy Policy and Data Collected by Natural Touch:

Your data (first name, last name, email and phone number) are processed by Natural Touch..and are considered for the following purposes:

Account management
Processing orders and delivering products
Verify and execute online payment transactions, protect against fraud and reduce credit risk
Natural Touch is keen to respect the privacy of its customers, and therefore we do not sell, rent or exchange any personal information related to our customers to any third party for marketing purposes.
You can request the deletion of your data through any of the social media or by creating a complaint ticket through the website, knowing that we at Natural Touch are committed to the General Data Protection Regulation
You can also cancel the account, and then all the data that was stored with us will be canceled except for those related to the delivery of orders or services related to an order made through our website by you until the termination of this order

Property rights:

The user undertakes not to use the site or the services for commercial purposes or for the purposes of unfair competition or in a way that offends the company, its partners, agents, distributors, or any of its subscribers or customers.
The user is prohibited from changing or modifying any of the uploaded content or images that show the ownership of the company and its trademarks
The User is prohibited from copying or reproducing the Website or any part thereof
The site policies, terms and conditions may be changed or updated occasionally to meet the requirements and standards, or any other conditions related to the site, services or prices from time to time so customers are encouraged to visit these sections often in order to be updated about the changes on the site

Products conform to specifications:

Natural Touch delivers products that conform to the agreed specifications, quality, and quantity, and is responsible for ensuring that the product is free from any basic defects.
Buyer should inspect the products immediately upon receipt to ensure that they are identical to the receipt
The buyer must notify Natural Touch if the products do not match the original purchase request within 3 days from the date of receiving the product

Security and User Protection:

The Natural Touch site management is committed to protecting the buyer from fraud or not providing him with a service, provided that the correspondence and the agreement are all within the request on the Natural Touch site.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Saudi Arabia is our country of domicile
Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia
We accept payments online using Visa and MasterCard credit/debit card in SAR.
Refunds will be done only through the Original Mode of Payment.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.