Do I have to register to shop?
You can continue the shopping process without the need to create an account.. but registering a user will allow you to track your orders and create new orders quickly
How long will the products stay in my basket?
As long as it is available in stock, If a product runs out, it will be removed at the follow-up of the order,So please check the number and type of products before completing the order, and you can review that via the e-mail that is sent to you upon completion of the shopping process
How can I check if a product is in stock?
By clicking on the product you want to add, the (add to cart) option will be activated so that you can add the product
If not available, a "Sold Out" message will appear.
What payment methods are available?
You can pay by credit cards (Mada, Visa, MasterCard) or Apple Pay
Is the delivery free?
The shipping value is 28 SR, and when the shopping cart reaches 300 SR, shipping is free
What are the available areas for delivery?
Delivery is made to most governorates of the Kingdom of Saudi Arabia
What are the approved shipping companies?
Natural Touch deals with the best express shipping services
Contracted shipping company: Aramex
When will the order be delivered?
We do our best in coordination with shipping companies around the clock to deliver your orders as quickly as possible. All our shipments arrive in less than 3 working days for most customers. The delivery time may be long depending on the customer’s location. The maximum delivery time for the shipment is within 15 working days.
Can I receive my order directly from the shipping company's branches?
You can contact the shipping company and provide them with the shipment number and inform them that you wish to receive it from the branch
If my order arrived incomplete or damaged, what should I do?
We, at Natural Touch, are very keen on making your experience unique and comfortable, and for orders to be delivered in the best way… In the event that an error occurred, we apologize for that
You can contact us via e-mail
cc@alswayeh.com
Or contact us via WhatsApp on the following number
If the reason for the return is damage, please attach a clear picture or video of the damaged product.. so that the request is verified and accordingly the return request will be approved
What are the products that we do not accept return or exchange?
Products that were used incorrectly, causing damage, in addition to orders that exceeded 7 days from the date of purchase
Can my order be canceled or amended?
In the event that you want to cancel the order before the shipment process, you can contact via WhatsApp on the following number
We will fulfill your request
In the event that the order has been shipped, the order cannot be canceled
The request cannot be modified after it has been confirmed by our dear customer. In the event that the order has not been shipped, you can cancel it and order again.
Are fees charged for return and exchange if the shipment arrived intact?
Yes, a fee of 28 SR is charged
Is it safe to ship products?
At Natural Touch, we make sure that the product packaging process is tightly packed to ensure that it reaches you safely and to the fullest.
My order did not arrive within the specified period, what should I do?
We are doing our best to ensure that your order arrives within the specified period, and to avoid delays in the arrival of your order, we ask that you ensure that you put an effective phone number and a clear and correct address.
In the event that you did not arrive on time, please contact the support team at the following e-mail, so that the problem is resolved as soon as possible
cc@alswayeh.com
Or contact us via WhatsApp on the following number
Can I collect my order from any of the Natural Touch branches?
Online store orders are shipped from our warehouse to the address listed in the order, so the order is not delivered in the branches
I searched for the product and did not find it?
In the event that the product is out of stock, you will not find it in the search list.
How to use a specific product?
Below each product there is a description of how to use it, which you can find in the online store or on the product packaging.
Are the products safe for pregnant women?
For our concern at Natural Touch for your safety and the health of your fetus, we advise you to consult your specialist doctor before using any product.
Are the products tested on animals?
At Natural Touch, we refuse to do any experiments on animals, in order to preserve natural life and the environment.
How can I use discount vouchers (coupons)?
You can use your coupon code on the order creation page before proceeding to checkout.. The discounted amount will be shown in the total section
If you have any questions that we have not answered, you can contact us via e-mail
cc@alswayeh.com
Or contact us via WhatsApp on the following number
In order for your inquiry to be answered as soon as possible, we wish you a wonderful shopping experience